Products sold by gunworld are covered under australian consumer law. We are not required to proved a refund or replacement if you change your mind. What we do cover is manufacturers faults that cause a product to have a major problem, is unsafe or significantly different from the sample or description provided. Please keep your proof of purchase to help with the return process.
New products are covered under the manufacturers warranty usually serviced in Australia by the product's importer. Gunworld will assist in the return of products it has sold to relevant manufacturer/importer. Gunworld has no control over the warrantly process once the item submitted to the manufacturer/importer.
Note: Freight costs involved in the warranty process may be the responsibility of the customer as part of this process unless otherwise agreed on.
Used firearms are sold on an as-is basis, it is the purchasers responsibility to make reasonable enquiries as to its condition, performance and its fit-for-purpose.
Items to be returned to Gun World Australia must be accompanied with a RA. You can lodge a RA from within the Resolution Centre in the My Account section of our website. Alternatively please contact us via email to arrange an RA to be raised for your item. Gunworld recommends that the original packaging is retained to help facilate the returns process.